Privacy policy

Who we are

Fall Creek Veterinary Medical Center is a veterinary hospital at 9667 Geist Crossing Drive, McCordsville, IN 46055. This policy covers fallcreekvet.com. If you have a question about it, call 317-336-8900 or email [email protected].

What we collect

What you send us. When you request an appointment or a prescription refill, send us a message, or fill in a questionnaire one of our doctors asked for, we receive what you type: your name, phone number and email address, your pet’s name and details, the medication or visit you are asking about, and anything you add in the comments.

Please do not put card numbers, your date of birth or a driver’s license number in these forms. When we need something like that, we ask for it in person or by phone.

What the form records. When you send a form, our web server also notes the date and time, your internet address, which form it was, and the subject line of the email it creates, which carries your name and your pet’s name. That is used to stop automated abuse of the forms and to trace a request if something goes wrong.

How we count visits. We count visits with Cloudflare Web Analytics. It records the page looked at, the site the visit came from, the country and the kind of device. It sets no cookie, it does not build a profile of you, and it cannot follow you to any other website.

Cookies. This website sets no cookies of its own, and it runs no advertising trackers. Cloudflare, the network that delivers the site and protects it from attacks, may set a security cookie when it needs to check that a visitor is a person and not an automated attack.

The map. The home page and the contact page show a Google Map. It loads from Google and is covered by Google’s privacy policy, and Google may set cookies of its own.

Server logs. Our web host keeps ordinary server logs, such as internet address, browser type, the pages requested and the time, for security and troubleshooting.

AI assistants. Assistants such as ChatGPT and Claude can look up the public information on this site: our hours, services, doctors and policies. That lookup is read-only and stores nothing about the person asking. A form that an assistant fills in for you is handled like any other form.

How we use it

To answer you, to schedule and prepare for your pet’s visit, to fill prescriptions, and to keep your pet’s medical record. Sending a form does not add you to a mailing list. We do not sell, rent or trade your information.

Where it goes

A form is delivered to our office by email, through an email delivery service, and read by our client services team. It is not kept in a database on the website. If you are a client, or become one, what you send may be added to your pet’s record in the software we use to run the practice.

The companies that host this website, deliver our email and provide our practice software handle information on our behalf. We also release information when a law, a regulator or a court order requires it. For example, Indiana requires us to report controlled substance prescriptions to the INSPECT program, as our office policies explain.

Your pet’s medical records

Your pet’s medical records are confidential. We release them to you. We send them to another veterinarian, a boarding or grooming business, an insurer or anyone else only when you ask us to, or when the law requires it.

The online pharmacy, payment plans and other sites

Our online pharmacy is run by Vetsource. CareCredit and Scratchpay run their own applications and accounts. Our Facebook page, and the sites on our resources page, belong to other organizations. Each has its own privacy policy, and what you enter there goes to them, not to this website.

Job applications

If you email an application to [email protected] or bring one to the office, it is used only to consider you for a position here.

How long we keep it

Form emails stay in our office mailbox for as long as we need them to help you and to keep our records. The form log on the web server is kept for troubleshooting. Medical records are kept for as long as Indiana law and good veterinary practice require.

Security

This site is served over an encrypted connection, and forms reach us over encrypted channels. Access to what you send is limited to the people who need it to help you. No way of sending or storing information is completely secure, so if something is sensitive, please call us instead of writing it in a form.

Your choices

You can ask what information we hold about you, ask us to correct it or delete it, or ask us to stop contacting you. Call 317-336-8900 or email [email protected], and we will confirm once it is done. We may need to keep medical records and other records the law requires.

Children

This site is not directed to children under 13, and we do not knowingly collect their information. If you believe a child has sent us information, contact us and we will delete it.

Changes to this policy

We will post any change on this page and update the date below.

This policy was last updated November 10, 2026.