Office information and policies
Refill turnaround times, appointment and cancellation policies, and how our emergency reserve appointments work.
Prescription refill policy
We kindly request up to 24 hours for prescription refills for non-controlled substances, and up to 48 hours for controlled substances. Controlled substances, as well as gabapentin, are subject to the Indiana INSPECT program (see below).
You may request a “stat refill” for urgent needs for a small fee. Stat refills are completed within 2 hours for non-controlled substances and 4 hours for controlled substances. The additional fee is assessed because a veterinarian must delay patient-care time and tasks to address the refill promptly.
Due to the extremely high volume of online prescription requests, please allow up to three business days for approval of VetSource requests. Outside online pharmacies may take up to seven business days for approval.
Indiana INSPECT
As of January 1, 2021, the State of Indiana tracks all controlled substance prescriptions in a single online database to address prescription drug abuse and diversion. To comply with the INSPECT program, Fall Creek Veterinary Medical Center enters every controlled substance prescription dispensed from our hospital into the database. Additional information is required from you when these prescriptions are dispensed, such as your date of birth and a government-issued ID. We appreciate your cooperation as we adhere to Indiana law.
Cancellation and missed appointment policy
Due to the current shortage of veterinary professionals and the large number of patients we see each day, our appointment times are limited. If you are unable to make your appointment, please call as soon as possible. You may always leave a message on our voicemail after hours.
A minimum of 24 hours’ notice is required to cancel or reschedule appointments. Late cancellations and missed appointments may be assessed up to the full cost of the appointment.
| Appointment type | Notice required | Late cancel or no-show fee |
|---|---|---|
| Surgical procedures | 24 hours | $73 |
| Doctor appointments | 24 hours | $73 |
| Technician appointments | 24 hours | $11 |
| Grooming | 24 hours | 50% of the groom for the first missed appointment, 100% for repeat missed appointments |
Drop-off for surgical procedures is between 7:00 and 7:30 AM. If you are unable to arrive by 7:45 AM, we will need to reschedule the procedure.
Drop-off for grooming is between 7:00 and 8:00 AM. Failure to arrive by 8:15 AM will result in an automatic cancellation of your appointment and application of the fee above.
Wednesday staff development
Our office is closed every Wednesday from 12:30 to 1:30 PM for staff development. This gives us the opportunity to provide our staff with education and training to better serve our clients and patients as we strive for excellence in our field.
Emergency reserve appointments
While we are not an emergency hospital, we strive to provide the best possible care for your pets. We reserve several emergency appointments each day for pets in need of urgent care. These spots are limited and cannot be filled more than 12 hours ahead, and they do not completely eliminate the need for emergency veterinary care in some instances.
If you suspect your pet needs emergency care, please give us a call and our client services and nursing teams will help triage the situation. The priority reserve exam fee is $89. The emergency day admission exam fee is $110. For after-hours emergencies, see the emergency clinics we recommend.
Ready to make an appointment?
Request a time online and our front desk will confirm within one business day, or call us for same-day needs.